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TravellerShield Plus Personal Project, 2019
Objective
Develop a user-friendly prototype to assist travel insurance customers in comprehending and purchasing suitable travel insurance plans.
Persona
Customer Journey
Quotes Directly from Users
"Insurance sounds nice to have, but generally complicated and difficult to understand."
"I appreciate understanding the entire process of buying insurance plans."
"In the end, I realized that purchasing travel insurance plans is actually not difficult at all."
Defining the Problem
Flow Chart
Prototype
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